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Position: Auto Articles - [Auto News] - Mercedes honoring its best after-sales team
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Mercedes honoring its best after-sales team
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On November 22, this year, the winners of Mercedes-Benz Global TechMasters 2007 were honored during the official ceremony award in Stuttgart in the Mercedes-Benz Museum. This year, the best service station team (Mercedes-Benz) for passenger autos comes from Switzerland. The second place went to the German team. The best 75 out of the 10.000 participants coming from 15 countries were in the final round at the Stuttgart competition.
“To provide customer-focused high-quality after-sales services, you need competent and service-oriented employees. Because of our state-of-the-art technologies and comprehensive range of products, it is crucial that we provide our employees with high-quality training and continuing education in order to maintain the competitiveness of our company,” said Günther Fleig, the Daimler Board of Management member - Human Resources/Labor Relations Director. “The Mercedes-Benz Global TechMasters competition helps to motivate the technicians and service staff at our workshops worldwide to deliver top performance every day and thereby contribute to the brand’s success,” added the patron of the competition Fleig,.
“Quality and customer satisfaction have top priority throughout the entire Mercedes-Benz organization. That’s why all processes at Mercedes-Benz service stations are guided by the principles of providing the very best in service and support and ensuring customer satisfaction,” said Dr. Frank Reintjes, the head of the after-sales organization Global Service and Parts. “Through their skills and commitment, the participants of the Mercedes-Benz Global TechMasters competition and our entire workshop and service staff make a valuable contribution to meeting the needs of our customers worldwide,” continued Reintjes.
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